What the travel corridor means for you
With the recent travel corridor changes announced for travel to the Canary Islands, we are sure owners and guests have a lot of queries. We have put together this Travel Corridor FAQ document to help you.
Please note the following information is correct at the time of publication (October 25). If you are planning to travel, please carefully read the information provided by your airline and UK and Canarian governments. This is especially important as the situation is changing daily.
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Getting to Lanzarote
1 Do we need a Covid test 48 hours before travel?
At the moment this is not a requirement of the travel corridor but could change as it was discussed in government on Friday, October 23. Prior to arrival, you must complete an FCS form which is accessible on the Spanish Travel Health website: https://www.spth.gob.es/. This form is MANDATORY.
2 Will we be tested on arrival?
A test is not required at this time, but it is being discussed. but it again is something which is being discussed by the Canarian government. When you arrive you will be required to walk through a temperature arch which will take your temperature. This is monitored visually by a team of medical professionals.
3 Do we need to wear masks?
Yes everywhere, except when eating or drinking in a bar or restaurant or swimming in the sea/swimming pool. This is enforced by the police and there are fines for non-compliance. Sanitisers are situated around the resort, and you required to use them just as you would at home.
On the resort
4 Do we need masks on the resort and are they available to buy?
Yes, masks must be worn unless sunbathing or swimming, eating and drinking. Guests have to wear them when moving around from area to area on the resort. They are available to buy in supermarkets, chemist and most shops.
5 Are the Club Las Calas bars open?
Yes, Bistro 361 is currently open from 10 am until 10 pm and this may be extended when numbers increase. However, Skyline remains closed at this time.
6 Can I get something to eat and drink at Bistro 361?
Yes, and we suggest guests book a table. Due to social distancing requirements, we have reduced seating inside Bistro 361 so booking is advisable to avoid disappointment. Happy Hour takes place outside on the terrace from 4 pm until 8 pm. This is table service only and limited to 10 people per table.
7 Is the leisure centre open?
The Leisure Centre is closed at this time. As and when it re-opens it is likely to be for limited hours. In line with government restrictions, children under 10 years will not be able to use to Leisure Centre until further notice. The gym is available by appointment only as it has to be sanitised after each use. Family groups of up to three people can use the gym facilities at one time.
The Kids Club is not open and pool and table tennis are also not available. At the moment we have a delivery service for the mini shop until 1 pm.
8 Can I order water from the mini shop?
Yes, just call reception
9 Can I hire pool towels and how?
Yes, call reception
10 Are all pool areas at Club Las Calas open?
Yes, they are with socially distanced sun loungers and sanitising stations.
11 Is the animation programme available?
At the moment we do not have any animation, but this will be reviewed in line with demand.
Out and about
12 Are the bars and restaurants open in Puerto del Carmen?
Some bars and restaurants are open but you might now need to book in advance. The good news is that more and more restaurants are opening. You will need to sanitise your hands on arrival – normally available at the entrance – and follow the rules on the wearing of masks.
13 Can I walk on the beach without wearing a mask?
No, the law says masks must be worn everywhere.
14 Are supermarkets open?
Yes, and masks must be worn and hands sanitised on entry.
15 What about smoking?
Smoking regulations have changed. You are not allowed to smoke while walking around. Smoking can only take place in designated areas. You can smoke on the terrace of your apartment. We also have a designated area outside Bistro 361 BUT it is important that you remain two metres distance from anyone else.
16 How do I get to/from the airport?
Private transfers can be arranged. For one to four passengers this costs €20, more than four passengers but fewer than eight passengers costs €30. Taxis are available as usual at the airport. We can also book your journey back to the airport. Just ask reception.
17 What if I become ill with COVID symptoms while I am on holiday?
Anyone that shows any symptoms of COVID must remain in the apartment and contact reception. We then take advice and follow the protocols the medics give us. Once again, we recommend that you have personal travel insurance.