The team at Club Las Calas has a very warm welcome waiting for you!
The health & safety of all our guests and our staff remains paramount to us. In line with guidelines from the Spanish Government and local health authorities we have implemented best practice and strict protocols to minimise the risk of the transmission of COVID-19 and to provide you with a safe and enjoyable holiday experience.
Youn may fine that the holiday experience we provide may look and feel a little different for a while, but we ask that you comply with the rules and regulations in place for the health and safety of us all.
Please find below some useful information which will help to make your journey and arrival at Las Calas as trouble free as possible. However, as advice and guidelines both locally and internationally are subject to change, it is imperative that you check the updated travel advice for Spain / The Canary Islands and your country of origin BEFORE YOU TRAVEL.
BEFORE YOU ARRIVE:
It is mandatory for all passengers travelling to Spain to fill out and sign an online form 48 hours prior to travel, providing the Spanish Ministry of Health with contact information and details of any known history of exposure to COVID-19. You can do this on the Spain Travel Health website or downloadable app https://www.spth.gob.es/On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
On arrival at Lanzarote airport, you may have a temperature check and undergo a visual health assessment.
Currently the Spanish Government requires all arrivals into Spain from the UK to present on entry proof of being fully vaccinated at least 14 days prior to arrival in Spain, excluding children under the age of 12. Vaccine must be authorised by the Medicines Agency or by the WHO.
Up to date information can be found on the FCDO website: https://www.gov.uk/foreign-travel-advice/spain
The use of masks will be dependant on the COVID alert level at the time of your visit. As a minimum the use of masks is likely to be mandatory indoors, in shops and supermarkets, on public transport, in taxis and in open-air situations, such as crowded streets or large events if a safe distance of 1.5 metres cannot be maintained. Always carry a mask with you.
On entering reception, plastic disposable gloves and a hand sanitising station will be provided at the reception door. Hand sanitisers are also distributed around the resort for the health and safety of everyone on-site.
Wherever possible we ask that you pay your utility fee by Credit Card and where possible payment will be contactless.
Your apartment will have been thoroughly cleaned and sanitised prior to your arrival. Due to the additional cleaning, we are undertaking it is highly unlikely we will be able to accommodate an early check-in. Check in time is 16:00.
DURING YOUR STAY
To keep everyone safe the maids will only come into your apartment and complete a mid-week clean, check the information sheet in your apartment. This will include a towel and linen change. When the maid is cleaning you will need to vacate the apartment.
Maintenance will only go into the apartment for necessary repairs. The Maintenance team will ask you to vacate the apartment and they will sanitise going in and out.
Rules regarding mixing with others and social distancing will be dependent on the COVID alert level in place during your stay. As a minimum there are likely to be regulations on social distancing and there may be restrictions on the number of people allowed to socialise together.
New regulations regarding smoking/vaping have been introduced. Smoking and vaping is not allowed whilst walking along the street or in a bar and restaurant, only in designated smoking areas and the smoker must be 2 metres away from anyone.
Onsite facilities will be available subject to local restrictions and occupancy levels at your time of travel. The situation will be constantly monitored, and we will endeavour to provide as many of the on-site facilities as we can in line with the Government’s and local public health guidelines.
Should there be restrictions in place affecting restaurants and bars it may be advisable to book a table in advance.
It is advisable to have your vaccination status available at all times should you be required to show when out and about.
Please don’t let the regulations cause you any concern. The resort staff are on hand to give you any help and advice you may need. Most importantly we hope you have a great time in Lanzarote!
Before you head home you need to fill in the UK government form https://www.gov.uk/provide-journey-contact-details-before-travel-uk and receive the QR code.
As this is an ever-changing situation, we recommend that you check updated travel advice and restrictions for Spain / The Canary Islands and your country of origin BEFORE YOU TRAVEL